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Why do cash machines have options for both "balance and cash" and "cash only", and if you select "cash only" then ask you "Do you want to see your balance first? Y/N". Or options for "cash and receipt" and "cash only", and then ask "cash only" people "Would you like a receipt? Y/N". NO! If I wanted to see my balance, or a receipt, I would have selected the option to do that on the previous screen!
Do the people who design cash machines not actually use cash machines. Do they not spend any of their time standing in a queue for a cash machine wondering what on earth the people ahead of them are taking so long doing? Why aren't cash machine UIs streamlined to make the common use case - getting cash out of a cash machine - as efficient, uncomplicated and navigable in as few steps as possible?
I mean, it's not like the checkout at a supermarket, where it's kind of understandable that some customers will want to spend five minutes talking to the cashier and holding up the line, because they're the kind of person who for whatever reason just needs to chat. There's another human being there. And if you're in a rush, maybe the supermarket is not the place for you to go today, so don't fret the queues. At least you're inside, which contrasts with the common case of queuing for a cash machine.
But who is getting personal fulfilment from interacting with a cash machine? Why does that need to on any longer than absolutely necessary for anyone involved? And what are the people ahead of you spending all their time doing at a cash machine? Seriously. Why does it take some people so long to decide how much cash to get out, and to enter that number into the keypad. It's only 2 (or very occasionally 3) digits followed by the bright green "enter" key - that is if the amount isn't on the quick selection screen first. How can someone spend a minute deciding how much money they want? Didn't they think of that before they got there?
Do the people who design cash machines not actually use cash machines. Do they not spend any of their time standing in a queue for a cash machine wondering what on earth the people ahead of them are taking so long doing? Why aren't cash machine UIs streamlined to make the common use case - getting cash out of a cash machine - as efficient, uncomplicated and navigable in as few steps as possible?
I mean, it's not like the checkout at a supermarket, where it's kind of understandable that some customers will want to spend five minutes talking to the cashier and holding up the line, because they're the kind of person who for whatever reason just needs to chat. There's another human being there. And if you're in a rush, maybe the supermarket is not the place for you to go today, so don't fret the queues. At least you're inside, which contrasts with the common case of queuing for a cash machine.
But who is getting personal fulfilment from interacting with a cash machine? Why does that need to on any longer than absolutely necessary for anyone involved? And what are the people ahead of you spending all their time doing at a cash machine? Seriously. Why does it take some people so long to decide how much cash to get out, and to enter that number into the keypad. It's only 2 (or very occasionally 3) digits followed by the bright green "enter" key - that is if the amount isn't on the quick selection screen first. How can someone spend a minute deciding how much money they want? Didn't they think of that before they got there?
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